Top Fertility Practice's Introduces Special Team Member – New Patient Liaison Kate Doyle
Very exciting news again at Reproductive Medicine Associates of Connecticut (RMACT). We try, really hard, to be responsive to patients' needs. We fertility patients have a lot of needs. It's a lot of work to add fertility treatment to our already full lives.
Sometimes just making the first phone call is a lot of work. And it takes a lot of courage. Being put on hold is not what you are looking for when finally taking the deep breath and making the call.
Enter Kate Doyle. Kate is the person to speak to at RMACT to make your first appointment. And she will hold your hand all the way through the appointment making process.
We're here to make things easier for you when starting fertility treatment.
And that's exactly what Kate is here for. Read more below and look forward to seeing her contributions on PathtoFertility regularly from now on in "Kate's Corner". Kate has lots to share with us about making the process of being in fertility treatment go more smoothly and easily.
Read on to hear more about Kate's role at RMACT.
Starting Fertility Treatment & Getting Help From the New Patient Liaison
Until patients understand the process, infertility treatment can seem daunting. Kate’s goal is to take away the obstacles holding patients back from infertility treatment.
As RMACT’s New Patient Liaison, Kate is the first person who speaks with patients before they schedule their initial appointment. They often call with a wide range of questions about the process, diagnosis and possible treatments; Kate is there to provide their first pieces of information in the fertility puzzle. Patients later meet their full fertility team, including fertility doctors, nurses a financial counselor and a patient navigator.
“I spend most of my day listening,” says Kate, who has a deep sense of empathy. “Typically by the time someone picks up the phone, they have been considering their questions about infertility for a long time. Infertility can be confusing and scary. I am here to explain the process and reassure them that we have experts to help them with their diagnosis, treatment and financial responsibilities.”
Kate recently started contributing to RMACT’s blog, PathToFertility.com. In “Kate’s Corner” she shares her perspective on topics that interest new patients. This glimpse into fertility treatment gives readers a candid knowledge and insightful tips.
Kate started at RMACT as a Patient Navigator in January 2013, which is when she learned that she enjoyed guiding patients through the ups and downs of treatment. Her current position enables her to work with patients at the onset of treatment when they need help bringing their limited understanding of infertility into focus.
Kate is currently working on her undergraduate degree in management at Charter Oak State College. Before she determined what she wanted to study, Kate worked in hospitality, customer service and sales. She is also an accredited yoga instructor.
About Lisa Rosenthal
Lisa has over thirty years of experience in the fertility field. After her personal infertility journey, she felt dissatisfied with the lack of comprehensive services available to support her. She was determined to help others undergoing fertility treatment. Lisa has been with RMACT for eleven years and serves as Patient Advocate and the Strategic Content Lead.
Lisa is the teacher and founder of Fertile Yoga, a program designed to support men and women on their quest for their families through gentle movement and meditation.
Lisa’s true passion is supporting patients getting into treatment, being able to stay in treatment and staying whole and complete throughout the process. Lisa is also a Certified Grief Recovery Specialist, which is helpful in her work with fertility patients.
Her experience also includes working with RESOLVE: The National Infertility Association and The American Fertility Association (now Path2Parenthood), where she was Educational Coordinator, Conference Director and Assistant Executive Director.