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Had a Poor Experience at a Fertility Clinic? Build Your Family at an Award-Winning One Instead Blog Feature
Lisa Rosenthal

By: Lisa Rosenthal on January 23rd, 2017

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Had a Poor Experience at a Fertility Clinic? Build Your Family at an Award-Winning One Instead

RMACT | Fertility clinic | Fertility Programs

Fertility Clinic CT & NYIf you are having trouble becoming pregnant, perhaps you've already taken the first step. You've made the appointment with a fertility specialist. You've gone to the appointment. You may or may not have undergone a fertility treatment cycle.

And it wasn't what you expected. It wasn't just that you didn't get pregnant, although that was a major disappointment. It was also that you didn't have the experience that you wanted- you didn't feel that your questions were addressed, you didn't think that your caregivers knew who you were, your phone calls and emails weren't answered in a timely fashion and you felt like just one more body in their waiting room. In short, you were disappointed that you didn't get pregnant and you were just as disappointed that you didn't receive the level of care that you wanted.

What To Do After a Poor Experience at a Fertility Clinic

You don't want to go back. And you don't want to have to start the whole process of finding another fertility clinic. Doing it once was enough work!

We hear that a lot. Or I should say, our New Patient Liaisons hear it a lot. They are the part of the Reproductive Medicine Associates of Connecticut (RMACT) team dedicated to taking new patient phone calls, and preparing you for your first steps. They help you, make appointments if you are ready, answer questions if you are not, and they do their very best to gather all of your insurance and demographic information in a timely manner to prepare for the most productive first visit possible with our RMACT team.

What to Look For in a Fertility Clinic

From the very beginning, from the very first phone call, at RMACT, you will have a different experience. At RMACT, you are the focus of your fertility treatment and we are there to ensure that it's the best experience possible. You will have a carefully constructed team, an award-winning (all 5 of our doctors are Castle Connolly Top Doctors, two years in a row) board certified Reproductive Endocrinologist, a fertility nurse, a patient navigator, and a financial representative. Our third party team is a team within our team- dedicated to helping you make the decisions to move ahead with building your family.  In addition, you have the entire Integrated & Fertility Wellness (IFW) Program at your disposal as well. That includes a group of practitioners specially trained in fertility-licensed counselors, nutritionists, acupuncturists, Fertile Yoga classes, Ladies Night In peer support groups and more.  

Some of the most beloved members of the RMACT team are our Medical Assistants. They are the folks that you see a lot of- they multitask as they draw your blood and they hold your hand. 

Then there are the RMACT team members that you don't see much of- they work tirelessly in our lab, guaranteeing the best possible outcome for each RMACT patient.

At RMACT, there is a difference, from our award-winning fertility doctors to our friendly and professional front desk team members. We have pregnancy rates well above the national average and we have clinical, scientific and medical excellence. We have passion. And we have compassion.

There is a difference in fertility programs.  The RMACT award winning team is waiting to  help you build your family.

Top Fertility Doctors - Schedule a Consult

About Lisa Rosenthal

Lisa has over thirty years of experience in the fertility field. After her personal infertility journey, she felt dissatisfied with the lack of comprehensive services available to support her. She was determined to help others undergoing fertility treatment. Lisa has been with RMACT for eleven years and serves as Patient Advocate and the Strategic Content Lead.

Lisa is the teacher and founder of Fertile Yoga, a program designed to support men and women on their quest for their families through gentle movement and meditation.

Lisa’s true passion is supporting patients getting into treatment, being able to stay in treatment and staying whole and complete throughout the process. Lisa is also a Certified Grief Recovery Specialist, which is helpful in her work with fertility patients.

Her experience also includes working with RESOLVE: The National Infertility Association and The American Fertility Association (now Path2Parenthood), where she was Educational Coordinator, Conference Director and Assistant Executive Director.